CoEditor CS
CoEditor CS
Intellegent Support + Community
Intellegent Support + Community
Advanced Ticketing & Support
Transform your customer service into a high-efficiency operation:
Unified Support Dashboard: View open and closed tickets with a comprehensive summary of all active enquiries.
AI Triaging: Automatically categorize and route tickets to the right agent based on content and urgency.
Ticket Details: Access internal notes, attachments, and full customer detail views within every ticket.
Smart Rules & Actions: Use canned responses and automated forwarding to resolve issues faster.
Integrated Communication Tools
Stay connected with your audience through integrated channels:
Chat Agent: Real-time chat capabilities where conversations are linked directly to customer profiles and tickets.
Newsletter Management: Manage targeted email campaigns and newsletter distribution within the support ecosystem.
AI Comment Moderation
Maintain a safe and vibrant community without the manual burden:
Automated Moderation: AI-powered tools to monitor and moderate comments across your publication.
Customizable AI Settings: Fine-tune moderation levels and settings to match your brand's community guidelines.
Advanced Ticketing & Support
Transform your customer service into a high-efficiency operation:
Unified Support Dashboard: View open and closed tickets with a comprehensive summary of all active enquiries.
AI Triaging: Automatically categorize and route tickets to the right agent based on content and urgency.
Ticket Details: Access internal notes, attachments, and full customer detail views within every ticket.
Smart Rules & Actions: Use canned responses and automated forwarding to resolve issues faster.
Integrated Communication Tools
Stay connected with your audience through integrated channels:
Chat Agent: Real-time chat capabilities where conversations are linked directly to customer profiles and tickets.
Newsletter Management: Manage targeted email campaigns and newsletter distribution within the support ecosystem.
AI Comment Moderation
Maintain a safe and vibrant community without the manual burden:
Automated Moderation: AI-powered tools to monitor and moderate comments across your publication.
Customizable AI Settings: Fine-tune moderation levels and settings to match your brand's community guidelines.